Privacy Policy

Your Privacy is our Priority: Online Privacy Policy for HEVAGIFTS.COM.MY.

At HEVAGIFTS.COM.MY, we're deeply committed to the privacy and security of our valued customers. It's crucial to us that you understand and trust our privacy and security practices. Our primary aim is to ensure a secure and seamless online shopping experience when you purchase gifts and floral arrangements from us.

Collection of Information Creating an account with us will require you to provide specific personal and financial details. We retain this information on our site, strictly for our internal use. Rest assured, we respect your privacy and refrain from sharing or selling the data you entrust to us. The financial details you provide during purchases are securely stored and safeguarded with top-tier security software solutions.

Utilization of Your Information The information we collect is used to enhance your experience with our services. It helps us respond to your inquiries, tailor our offerings to your preferences, and contact you regarding any relevant updates, delivery options or potential order substitutions. It's important to note that we may also use your information to keep you informed about new sales, promotions, programs, or services. The objective is to foster our relationship with you, the customer. Your information is never sold or used outside the context of our business activities.

The Role of Cookies and Web Beacons Our website uses Cookies to enrich your user experience. These Cookies don't disclose any personal information unless linked with your account. They help us monitor site usage, refine our content, and streamline your shopping process by remembering your purchase details. They pose no harm to your computer and can only be modified by the issuing website. However, as a user, you have the option to disable or delete Cookies through your browser settings. Keep in mind, disabling Cookies may affect some website functionalities. We may occasionally use Web Beacons on high-traffic pages to help us understand visitor behaviors and improve our site accordingly. These do not collect personal data, just general visitor trends.

Sharing of Information We do not, under any circumstances, share your personal data with third-party entities, unless required by the Government law enforcements. 

Accessing and Modifying Your Information You retain full control over your information on the HEVA Gifts website. You may update, modify, or delete your data at any time, as well as opt-out of promotional emails.

International Visitors Our services extend globally, and all information collected is processed in our Malaysia office, following Malaysian privacy laws. We strive to safeguard all customer data, and by using our services, you agree to the data processing as per Malaysian privacy regulations, including potential third-party and local authority transfers.

Privacy Policy and Minors We refrain from knowingly collecting personal data from individuals under 18 years of age. If you're below 18, please do not provide any personal details to us.

Policy Updates HEVA Gifts may periodically review and update its Privacy and Security Policies. Customers will be notified of significant changes, and we encourage regular review of our policies. For any queries or concerns, please reach out to us directly via the information on our Contact Us page.