Delivery Information
Delivery dates
We do delivery every
day from Monday to Saturday (except public holidays)
Delivery Time
Unfortunately, we are
unable to accept specific time requests such as, “Please deliver at 1pm.”
Our standard delivery
time is from 11am to 6 pm to offices and from 11am to 8pm to residential areas.
During peak periods
and floral holidays such as Valentine’s Day, Mother’s Day, Hari Raya, Chinese
New Year, Deepavali, Christmas, New Year etc., we are unable to accept any
specific time requests other than for a morning or afternoon delivery. We also
request that you place your order a minimum of two days before the actual
delivery date so that we can organize the delivery accordingly.
After Hours Delivery Time requests
Our Regular Delivery time is from 8 am to 10 pm
(Monday to Saturday)
From 9 pm to 8 am (Monday to Sunday) delivery charge
of RM 60 will be imposed.
Same Day Delivery:
We do have Same Day delivery
service only for orders placed before 12.30pm.
The delivery will be strictly
from 2pm to 6pm to Offices and till 8pm to residential areas.
Delivery area
We do delivery all Kuala
Lumpur, Putrajaya, Cyberjaya, Dengkil and Selected areas in Selangor State.
Free Delivery to
Selected areas in KL, PJ, and Kepong
You can check by your
postcode during the checkout or simply WhatsApp us +60 17 330 39 14 to verify
your delivery address.
Delivery Address Details
To make the delivery
smooth and successful we do need you to provide us the full details, such as:
Recipient Full Name:
Contact number:
Office/House:
Full Address with the
postcode:
Recipient Not Home/Office and
Redelivery
Options #1: We will pass it to the Family members or
Colleagues
Options #2: We will pass it to the Guardhouse, Lobby
Reception, Neighbor’s if any available.
Options #3: We will
leave it at the safe spot such as grille, behind the gate if any available.
Options 4: If NONE of
the pervious options are available we will notify the Sender and the gift will
be considered delivered. We will have
one attempt as this allows to keep the delivery price low and affordable.
NOTE: Please make sure that the
recipient will be around at the time of the delivery, or any other members of family or colleagues, who can receive the
gift on behalf in case of Recipient absence.
Redelivery
If the If the
recipient is not at the delivery address any more and you request to send to
the New address:
We will proceed your
request at min RM20 additional charge to the new address, if the new address is
within our rider’s area. If not we will be not able to re-deliver the gift.
At this case, only one
option will available it’s to pick it up from our store yourself at the same
day.
Undelivered Orders
There are cases when
we send the gift to the recipient , but there is no such person, recipient do
not want to accept the gift, the recipient is no longer at that address or etc.,
we will contact the sender and discuss the further actions.
In case we could not
contact either sender or recipient, and we could not find any safe place to put
the gift, we will cancel the delivery and the item will return to our shop
after the rider finishes all other deliveries, and the order will consider
undelivered.
And if later on, the recipient
or sender contact us, we can send it by the same day if it’s not too late, or
either the recipient or sender can collect it from our store once the gift
return.
Substitutions
There will be times
when flowers, containers, vases or baskets,
ordered will not be available for our use. During these times, we will
make every effort to substitute an appropriate replacement that meets the same
levels of quality and value as the original, as well as maintaining the
standards of style, theme, and color schemes as the original order. We will
only \substitute items of equal or greater value as the original.
Extreme Weather and Inaccessible Locations
There will be times when delivery dates and times will
not be met due to circumstances beyond our control. Sometimes, extreme
weather may make it impossible for your gift to be delivered as you
wished. In this case we will try our best to deliver the item after the weather
allows.
If your gift
cannot be delivered due to weather conditions, inaccessibility to the
delivery site, special order considerations and delays, or for any other
reason, we will make every attempt to contact the sender and/or the
recipient concerning the delay.
Unless you tell us otherwise, in all situations where
we are unable to deliver your gift on time, in the method you specified, we
will reschedule delivery for the next available delivery date and time. We
will also include a personally penned apology note with your order explaining
what caused the delivery to be delayed.