Delivery Information

Delivery dates

 

We do delivery every day from Monday to Saturday (except public holidays)

 

Delivery Time

 

Unfortunately, we are unable to accept specific time requests such as, “Please deliver at 1pm.”

Our standard delivery time is from 11am to 6 pm to offices and from 11am to 8pm to residential areas.

During peak periods and floral holidays such as Valentine’s Day, Mother’s Day, Hari Raya, Chinese New Year, Deepavali, Christmas, New Year etc., we are unable to accept any specific time requests other than for a morning or afternoon delivery. We also request that you place your order a minimum of two days before the actual delivery date so that we can organize the delivery accordingly.

 

After Hours Delivery Time requests

 

Our Regular Delivery time is from 8 am to 10 pm (Monday to Saturday) 

From 9 pm to 8 am (Monday to Sunday) delivery charge of RM 60 will be imposed.

 

 

Same Day Delivery:         

 

We do have Same Day delivery service only for orders placed before 12.30pm.

The delivery will be strictly from 2pm to 6pm to Offices and till 8pm to residential areas.

 

Delivery area

 

We do delivery all Kuala Lumpur, Putrajaya, Cyberjaya, Dengkil and Selected areas in Selangor State.

Free Delivery to Selected areas in KL, PJ, and Kepong

You can check by your postcode during the checkout or simply WhatsApp us +60 17 330 39 14 to verify your delivery address.

 

Delivery Address Details

 

To make the delivery smooth and successful we do need you to provide us the full details, such as:

Recipient Full Name:

Contact number:

Office/House:

Full Address with the postcode:

 

Recipient Not Home/Office and Redelivery

 

Options #1:  We will pass it to the Family members or Colleagues

Options #2:  We will pass it to the Guardhouse, Lobby Reception, Neighbor’s if any available.

Options #3: We will leave it at the safe spot such as grille, behind the gate if any available.

Options 4: If NONE of the pervious options are available we will notify the Sender and the gift will be considered delivered.  We will have one attempt as this allows to keep the delivery price low and affordable.

 

NOTE: Please make sure that the recipient will be around at the time of the delivery, or any other members  of family or colleagues, who can receive the gift on behalf in case of Recipient absence.

 

Redelivery

 

If the If the recipient is not at the delivery address any more and you request to send to the New address:

We will proceed your request at min RM20 additional charge to the new address, if the new address is within our rider’s area. If not we will be not able to re-deliver the gift.

At this case, only one option will available it’s to pick it up from our store yourself at the same day.

 

Undelivered Orders

 

There are cases when we send the gift to the recipient , but there is no such person, recipient do not want to accept the gift, the recipient is no longer at that address or etc., we will contact the sender and discuss the further  actions.

In case we could not contact either sender or recipient, and we could not find any safe place to put the gift, we will cancel the delivery and the item will return to our shop after the rider finishes all other deliveries, and the order will consider undelivered.

And if later on, the recipient or sender contact us, we can send it by the same day if it’s not too late, or either the recipient or sender can collect it from our store once the gift return.

 

Substitutions

 

There will be times when flowers, containers, vases or baskets,   ordered will not be available for our use. During these times, we will make every effort to substitute an appropriate replacement that meets the same levels of quality and value as the original, as well as maintaining the standards of style, theme, and color schemes as the original order. We will only \substitute items of equal or greater value as the original.

 

 

 

Extreme Weather and Inaccessible Locations

 

There will be times when delivery dates and times will not be met due to circumstances beyond our control. Sometimes, extreme weather may make it impossible for your gift to be delivered as you wished. In this case we will try our best to deliver the item after the weather allows.

 If your gift cannot be delivered due to weather conditions, inaccessibility to the delivery site, special order considerations and delays, or for any other reason, we will make every attempt to contact the sender and/or the recipient concerning the delay.

Unless you tell us otherwise, in all situations where we are unable to deliver your gift on time, in the method you specified, we will reschedule delivery for the next available delivery date and time. We will also include a personally penned apology note with your order explaining what caused the delivery to be delayed.